Delete Your Account
Mitramo Account Deletion
How to Delete Your Account
📧 Request Deletion by Email
- Send an email to contact@varnastechsolutions.com
- Use the subject line: "Mitramo Account Deletion Request"
- Include the mobile number or email address you use to sign in to Mitramo
- To confirm the account is yours, we may ask you to read back a one-time code that we send to that number or email address
- We will reply to confirm once your account has been deleted
Signing out or uninstalling the app does not delete your account. You can sign out individual devices at any time from Settings → Linked devices.
What Happens When You Delete Your Account
🗑️ Data That Will Be Deleted
- Account: your mobile number or email address
- Profile: display name, about text and profile photo
- Messages and media: the encrypted messages, photos, videos, voice notes and files you sent, removed from our servers
- Chats and groups: you are removed from every chat and group
- Devices: all signed-in devices are signed out, and their encryption keys and notification tokens are deleted
📋 What Is Not Covered
- Other people's devices: messages you sent may still be on the devices of the people you chatted with, for example if they saved or forwarded them. We cannot delete data on their devices.
- Security records: sign-in code records and server logs, which may contain your number, email or IP address, may be kept for a limited period for security and legal purposes.
Processing Time
| Step | Time |
|---|---|
| Reply to your request | Within 2 business days |
| Account deleted | Within 7 days of confirming the account is yours |
Frequently Asked Questions
Can I recover my account after deletion?
No. Once deleted, your account and messages cannot be recovered. You can sign up again with the same number or email, but it will be a new, empty account.
Can I keep my chat history?
No. Messages are end-to-end encrypted, so we cannot read or export them for you, and they are removed from our servers when your account is deleted.
What will the people I chatted with see?
You will no longer appear in their chats or groups, and they will not be able to message you.
Need Help?
If you have any questions about deleting your account, please contact us:
📧 Email: contact@varnastechsolutions.com
🌐 Website: https://www.varnastechsolutions.com
🔒 Privacy Policy: Mitramo Privacy Policy